Terms and Conditions

Last updated: 2 June 2026

Welcome to Neville Cressy Property Management Ltd. These Terms and Conditions govern the property inventory and management services provided by us within England and Wales. By instructing us to provide services, you (the 'Client', which may include Landlords, Letting Agents, or Tenants) agree to be bound by these terms in full.

Our goal is to provide professional, unbiased, and technically precise documentation to ensure transparency for all parties involved in a property tenancy. These terms cover our wide range of services including property inventories, check-ins, interim inspections, check-outs, key handling, and property viewings.

1. Definitions
1.1 The use of the words “the company”, “Neville Cressy”, “clerk/clerks”, “we “and “our” have been used throughout this document to represent the company, Neville Cressy Property Management ltd, subsequently the use of the words “the client”, “you”, “your” and “ the user” has been used to represent the client using the company’s services or accessing of website this is including agents, landlords and tenants. The use of the words “all parties” refer to all parties involved including agents, landlords, tenants, and the company.

2. Terms of use

2.1 By using this website and or any of our services provided you agree to these terms and conditions.

2.2 All agreements of services provided, service times and prices are considered a legally binding contract between the company and the clients, these agreements are confirmed in writing via email.

2.3 Users are prohibited from using this website for any unlawful, fraudulent, harmful purposes, damaging of security or malicious software, knowingly or unknowingly.

2.4 This website or company holds no liability for any inaccuracies, errors, damages, or user suffer of losses from information provided and is entirely at the user’s own risk.

2.5 All parts of this website are owned by or licensed to the company Neville Cressy, and come under copyright laws, under no circumstances can any part of this website, its material or contents including text, logo, graphics, photography and company name.

2.6 Our terms and conditions are subject to change according to any changes in our services or updates of any laws and regulations within the UK.

3. Payment

3.1 All our prices are tailored to your needs and requirements, our price list is for a rough guide only, this applies particularly to furnished properties.

3.2 We reserve the right to change our services and price guide list at any time, please note provisional booking quotes will not normally be changed, with the exception of heavily furnished properties, where an additional cost may have to be negotiated. Permit parking, parking fees, and congestion zones may also require an additional cost.

3.3 Prices are explicitly agreed upon via provisional booking quotes. Future price changes do not affect your quote; all quoted prices are correct at the time of booking including any applicable discounts and promotions you may have received after the quoted price.

3.4 The company require the payment of all directly serviced private landlords to issue prepaid upfront payments.

3.5 All our reports are paperless, additional payment may be required for a full paper report including photography printouts.

3.6 We have a strict late payment policy; payments are due within a 14-day period from the date of invoice. Any outstanding invoices of 60 days or more the company reserves the right to take legal action or refer to a debt collection agency.

3.7 Amendments are the liability of the client, any amendments or adjustments required should be reported upon within 5 days of receipt. Amendments must be made prior to final reports submitted, you have 5 days from receipt to make any said amendments; after this it will be assumed no amendments need to be made, this applies to all parties involved.

3.8 Please note while we operate over 7 days a week, weekends and or bank holidays will hold an additional charge, of which you will be made aware via the provisional booking quote. We do not operate on Christmas day or New Year’s Day.

4. Refunds and Cancellations

4.1 By submitting non-upfront payments, you accept liability that the services provided are carried out as described and any amendments, if needed, have already been made and no refunds will be issued.

4.2 Refund policy of prepaid upfront bookings and deposits in accordance with the Consumer rights act 2015, in the unlikely event that any of our services are not carried out by the standards agreed upon, you are entitled to request a repeat of services or a price reduction.

4.3 Cancellation clause of terminating/ending contract, bookings must be cancelled at least 24 hours ahead of agreed time and all cancellations must be made in writing via email. Where possible we will also endeavour to offer an alternative booking. For cancellations occurring less than 24hrs of booking, a cancellation fee of up to 40% to the booking client will be issued. This applies to all cancellations even when unexpected and extraordinary events or circumstances occur beyond the control of all parties. A full refund minus the cancellation fee will be issued if you are a prepaying client, unless cancelled by the company in which case a full refund to prepaying clients will be issued. The company reserves the right to cancel at any time for unforeseen circumstances.

4.4 If a client/tenant does not show up to the property, the clerk will wait for up to half an hour and a fee will be charged to the booking client at the discretion of the company.

5. Safety Regulations

5.1 The Premises/properties must be accessible and safe to enter, together with any outbuildings included in the inspection. All keys provided must be correct and working. When any reports are being carried out any pets must be kept away for the duration of the inspection. Failure to adhere to these conditions will result in the service not being able to be carried out. In these circumstances we will endeavour to rectify the situation if not we reserve the right to charge a fee at our discretion.

5.2 Neville Cressy has a duty to keep clerks safe, therefore any items/objects deemed unsafe to move, any areas deemed unreachable without a ladder, any areas with insufficient lighting, or any areas deemed unsafe in any way will not be inspected.

5.3 It is the duty of the agent/landlord to inform tenants of any inspections/hand overs. Landlords must give at least 24hrs

6. Intellectual Property

6.1 Intellectual property rights, our logo, company name, website and contents remain the property of Neville Cressy Property Management ltd and are subject to copyright and must not be copied or used in anyway without the company’s permission.

7. Governing Law
7.1 These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Details:
Email: bookings@nevillecressyltd.co.uk
Phone: 0800 998 7989
Registered Office: Suite 836, 26 The Hornet, Chichester, West Sussex, PO19 7BB.

Registered in England and Wales.

Client Responsibilities

Landlords

Landlords must ensure the property is in a fit state for inspection, providing clear instructions regarding any specific areas of concern or high-value items requiring inclusion in the report.

Letting Agents

Agents are responsible for coordinating access, ensuring all keys are present and functional, and providing accurate details of utilities and safety certificates prior to the service.

Tenants

Tenants should allow entry for pre-agreed appointments and ensure personal belongings do not obstruct a full inspection of the property structure and provided contents.

Liability and Indemnity

Neville Cressy Property Management Ltd provides inventory services as an independent record of condition and does not act as a qualified surveyor, structural engineer, or valuer. While we take every care to ensure accuracy, our reports are for property management purposes only and do not constitute a survey of the property's structural integrity or the functional safety of any electrical or gas appliances. Our liability is limited to the value of the fee paid for the specific service provided.

1. The Client agrees to indemnify Neville Cressy Property Management Ltd against any claims, losses, or costs arising from inaccurate information provided by the Client or their representatives.

2. We are not liable for any hidden defects, structural issues, or mechanical failures that are not visible during a standard visual inspection of the premises.

3. Limitation of liability: Our total liability for any claim arising out of our services shall not exceed three times the fee paid for the report in question.

Disclaimer

The information contained on this website and within our marketing materials is provided for general guidance and informational purposes only. It does not constitute legal, financial, or professional advice. While we strive to ensure the accuracy of all content, Neville Cressy Property Management Ltd makes no representations or warranties of any kind regarding the completeness or suitability of the information provided for any specific purpose.

Our clerks have been trained to identify fair wear and tear in accordance to UK law. Deductible observations include but are not limited to; stains, deep scuffs, unapproved decoration, structural damage, general cleanliness, negligence issues, damage caused by pets or smoking. Non-deductible observations in fair wear and tear include; sun fading, aging, worn items especially in high traffic areas, minor scuffs and cracks from building settlement. Their observations are an impartial, independent account of evidence-based data only. The agent and landlord hold authority for decision of any deductions made.

Neville Cressy has a duty to keep clerks safe, therefore any items/objects deemed unsafe to move, any areas deemed unreachable without a ladder, any areas with insufficient lighting, or any areas deemed unsafe in any way will not be inspected.

While accuracy of all measurements has been meticulously made, they are approximate and for guidance only.

Testing of appliances will not be made by the clerk; condition merely states the appearance of said appliances not the working order. This includes any apparatus, equipment, services, fixtures and fittings within the property. Where lights are checked for working order, this is not a guarantee of safety or functionality of electrical or gas appliances, which will require testing by a qualified electrician. Testing of fire and carbon monoxide alarms will be stated tested for sound only where safe to do so, any hard-to-reach alarms will not be tested by our clerks. Fire alarm testing by our specialists using specialist equipment will be tested and reported on as working or not working on the date tested only and we take no liability for up keep or for when retesting should occur. Fire and carbon monoxide alarms maintenance remains the responsibility of Landlords, Agents and Tenants.

Listings of any safety equipment such as fire extinguishers, fire blankets, warning and caution labels are a record that such items exist only and are not a guarantee of safety.

The clerk possesses no formal certification as an electrician, gas engineer or qualified plumber, testing of taps, toilets, water softeners, boilers, water storage, radiators, are not included within the report and therefore the deeming of safety and/or in working order, remain the responsibility of agents and landlords for any reliability of these items. Where visual damages can be seen e.g. broken, leakage, drips, these will be reported to the agent/landlord and included within the report.

The clerk will endeavour to carry out their duty to record meter readings for gas, water and electricity; although the clerk cannot be held liable for any inaccuracies or certain limitations regarding insufficient access, safety, or any operational malfunction of meters and displays.

The clerk holds no expertise as a valuer or expert on antiques, furniture or fabrics and materials. These items will be reported upon for appearance condition only. Where an item may be listed as “silver” or “gold” this refers to the colouring of said items only and not the material.

Shading of paints, wallpaper, furniture and furnishings’ will be general and not specify different shades e.g. “yellow wallpaper”. Likewise, photographs may not always depict real world view in regards to shading and colours.

The clerk is not in a position to deem what is and is not important to the landlord, therefore any items left in the property at the start of the inventory, will be listed, including perishable items; it is the responsibility of the landlord to ensure properties are clear of any unwanted items.

Where there is an expansive number of items e.g. cleaning products under sink, lots of books on a large shelf, etc... these will be listed as such and not the individual name or make of the product/item, the condition of these items individually will also not be reported upon.

The listing of “new” items will only be stated as such if still within the original packaging. Where items are listed as “new” this will not guarantee working order nor the safety of such items.

Any links to third-party websites or references to external service providers are provided for convenience only and do not constitute an endorsement. Neville Cressy Property Management Ltd is not responsible for the content, privacy policies, or legal standing of any third-party platforms.

Legal Notice: Clients are strongly advised to seek independent legal or professional advice concerning specific property disputes, complex regulatory compliance, or financial matters.

Contact Details

Email

bookings@nevillecressyltd.co.uk

Phone

0800 998 7989

Registered Office

Neville Cressy Property Management Ltd
Suite 836, 26 The Hornet, Chichester, West Sussex, PO19 7BB.

Registered in England and Wales