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0800 998 7989
bookings@nevillecressyltd.co.uk

Neville Cressy Property Management Ltd

Introduction
Information We Collect
Where We Get Your Data
How We Use Your Data
Legal Use Of Information
Sharing Information
Property Photography
Keys & Access
How We Protect Information
Data Retention
Your Individual Data Rights
Complaints
Data Breaches
Cookies
Changes

Privacy Policy at a Glance

We respect your data. This section provides a high-level summary of how we handle your personal information. We collect data primarily to facilitate our property services and facilitate seamless communication between landlords, tenants, and contractors. Your information is stored securely and never sold to third parties.

PRIVACY POLICY

Neville Cressy Property Management LTD


Last updated: 17 August 2026

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how our business collects, processes, protects, and stores personal data in relation to our services. We operate in strict compliance with the UK GDPR and the Data Protection Act 2018.

 

When carrying out services booked by a third party, we primarily act as a Data Processor on behalf of the hiring letting agent or landlord, who remains the primary Data Controller.

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Neville Cressy Property Management LTD provides pay-as-you-go property services to landlords, property owners, letting agents and other property professionals.

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For the purposes of data protection law, Neville Cressy Property Management LTD is the organisation responsible for the personal information we collect and use in connection with our business.

 

Company: Neville Cressy Property Management LTD

Website: www.nevillecressyltd.co.uk

Email: bookings@nevillecressyltd.co.uk

Telephone: 0800 998 7989

Business address: Suite 836, 26 The Hornet, Chichester, West Sussex, PO19 7BB

Company number: 17299570

2. Information We Collect

  • Full names

  • Telephone numbers

  • Email addresses

  • Business details

  • Property addresses

  • Contractor contact details

  • Appointment and booking information

  • Key and access information

  • Alarm or security information where necessary

  • Property photographs

  • Inventory and inspection information

  • Check-in and check-out information

  • Reports and property documents

  • Certificates and documents supplied by contractors

  • Invoices and payment information

  • Communications and correspondence

  • Information provided when making an enquiry or complaint

  • Identity and Contact Data: Full names, telephone numbers, and email addresses of landlords, tenants, letting agents, and maintenance contractors.

  • Property Inspection Data: Written logs regarding property condition, maintenance issues, cleanliness levels, and schedules of fixtures and fittings.

  • Visual and Media Evidence: High-resolution digital photographs and videos capturing the internal and external physical condition of rooms, appliances, and personal belongings currently situated in the home.

  • Access and Security Data: Key serial numbers, utility meter numbers, fob IDs, and digital signature logs confirming physical key handovers.

3. Where We Obtain Information, We May Receive Personal Information From

  • Landlords and property owners

  • Letting agents and property professionals

  • Contractors and suppliers

  • Tenants or occupiers where necessary to carry out an instructed service

  • Prospective tenants or viewers where necessary to conduct an arranged viewing

  • Customers contacting us by telephone, email or through our website

  • Documents supplied to us in connection with a property

  • Publicly available sources where reasonably necessary

4. How We Use Personal Information

We use the data collected primarily to provide our property inventory services, manage appointments efficiently, and issue accurate condition reports and invoices to our clients. This data is essential for responding to enquiries and maintaining professional documentation throughout the property management cycle.

Your personal data is handled with the utmost confidentiality. Neville Cressy Property Management Ltd does not sell your personal information to third parties, and we only share necessary details with authorised partners involved in the service delivery process.

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We do not sell personal information to third parties.

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We use personal information to:

 

  • Respond to enquiries

  • Provide quotations

  • Arrange appointments

  • Carry out booked property services

  • Contact landlords, agents, contractors and other relevant people

  • Arrange access to properties

  • Carry out inventories and inspections

  • Conduct check-ins and check-outs

  • Conduct viewings arranged by landlords or letting agents

  • Manage keys and access arrangements

  • Prepare reports and photographic records

  • Receive and forward contractor documents where appropriate

  • Issue invoices and administer payments

  • Maintain business records

  • Deal with complaints

  • Protect our business and prevent misuse or fraud

  • Comply with legal, regulatory and insurance requirements

5. Lawful Basis For Using Personal Information

Depending on the circumstances, we may rely on the following lawful basis:

 

Contract: where processing is necessary to provide a service requested by a customer or to take steps before entering into a contract.

 

Legitimate interests: where processing is necessary for the reasonable operation of our business and our interests do not override the individual's rights.

 

Legal obligation: where we are required to process information to comply with a legal or regulatory obligation.

 

Consent: where we specifically request consent and consent is the appropriate lawful basis.

6. Sharing Information - Data Sharing & Third-Party Disclosures

Where necessary to provide our services, we may share relevant information with:

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  • The landlord or property owner

  • The instructing letting agent or property management company

  • Contractors attending a property

  • Professional advisers

  • Accountants

  • Insurers

  • Tenancy Deposit Schemes (TDS): In the event of a deposit dispute where your inventory or key handover log is required as evidence.

  • IT, email, digital signatures, internal room photographs, key handover receipts, floorplan data, cloud-storage, mobile app software, software and other service providers used to operate our business.

  • Government, regulatory or law-enforcement bodies where required or permitted by law.

We will only share information that is reasonably necessary for the relevant purposes and operate restricted access for authorised personnel only

 

Data Captured via Specialised Software & Property Tools:


We collect and process personal data electronically to perform residential property inspections, inventories, and condition reports. To carry out our services, we use specialised mobile software to capture on-site inspection details, digital signatures, and high-resolution photographic evidence of the property's interior and contents. Additionally, we utilise professional floorplan scanning applications to generate spatial dimensions and layout diagrams. All visual data, internal photos, and floorplans are collected strictly for professional reporting purposes, are securely tied to the property address, and are encrypted both in transit and at rest on secure cloud servers.

 

Specialised Software, Floorplans, and Security

 

We utilise professional tools to maintain high operational accuracy and report security:

  • Inventory Software; We collect data, media, signatures, and stamps electronically. This data is instantly transmitted and stored on cloud servers utilising industrial-grade end-to-end encryption both in transit and at rest.

  • Floorplan Applications: We utilise specialised mobile floorplan scanning apps to map spatial dimensions and layouts. This layout data is strictly linked to the physical property address and is never combined with commercial user tracking algorithms or marketing databases.

  • International Data Transfers: All data is hosted on secure servers. If our specialised cloud vendors transfer any data outside the UK or EEA for backup infrastructure purposes, we ensure appropriate safeguards (such as Standard Contractual Clauses) are legally bound to protect the files to maintain UK-equivalent data protection.

7. Property Photography 

We take photographs as part of inventories, inspections, check-outs, property condition reports, contractor attendance or property marketing photography where specifically instructed.

 

Photographs may contain personal information in some circumstances.

 

We will use photographs for legitimate business purposes connected with the service provided and will take reasonable steps to avoid unnecessarily photographing identifiable individuals or sensitive personal information.

8. Keys & Access Information

Where we are provided with keys, access codes, alarm information or other security information, we will use this information only where necessary to provide the instructed service.

9. How We Protect Information

We undertake reasonable technical and organisational measures to protect personal information against unauthorised access, loss, accidental destruction, unauthorised disclosure and misuse.

 

These measures may include password protection, secure storage, device security, restricted access and secure disposal of documents.

10. Data Retention & Responsibility Split

We do not keep property records or associated personal details indefinitely. Our business acts as a data processor providing temporary service documentation for the hiring letting agent or landlord (the Data Controller).

 

  • Our Company Retention: We securely retain digital logs, report profiles, and media attachments on our local systems and applications for a maximum period of 3 years following the completion of our service, after which they are permanently and securely wiped from our databases.

  • The Client Retention: Following completion, finalized inventory and handover reports are transferred to the hiring letting agent or landlord. In compliance with the UK Limitation Act 1980 governing contractual breach claims, these independent third parties may hold the final reports for a full period of 6 years following the formal termination of the relevant tenancy.

11. Your Individual Data Rights

Under UK data protection laws, you hold statutory rights regarding the personal data we process. Because our company primarily acts as a Data Processor providing services on behalf of your letting agent or landlord (the Data Controller), some requests may need to be directed to them for a final decision.

You have the following rights under the law:

  • The Right of Access: You can request a copy of the personal information, inventory reports, or key logs we hold about you.

  • The Right to Rectification: You can ask us to correct any inaccurate or incomplete details (such as a misspelt name or incorrect phone number) on our logs.

  • The Right to Erasure: You can request that we delete your data from our systems. Please note that we cannot delete data if it is still required to fulfil an active contract or if a legal dispute (such as a tenancy deposit claim) is ongoing.

  • The Right to Restrict or Object to Processing: You can object to us processing your data under certain circumstances, or ask us to suspend its use.

 

  • Right to Data Portability: Request transfer of certain information

 

How to Exercise Your Rights
If you wish to exercise any of these rights, please contact us at [Insert Your Email Address]. We will respond to your request within one calendar month as legally required. If we are processing your data strictly on behalf of a letting agent, we will forward your request to them and assist them in responding to you.

Your Data Protection Rights

 

 

These rights are subject to applicable legal conditions and exemptions.

 

Requests should be sent to:

 

Email: bookings@nevillecressyltd.co.uk

 

We may need to verify your identity before dealing with a request.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first:

 

Email: bookings@nevillecressyltd.co.uk

Telephone: 0800 998 7989

 

You also have the right to complain to the Information Commissioner's Office (ICO).

 

ICO website: https://ico.org.uk/

13. Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

 

Where legally required, we will notify the ICO and/or affected individuals.

14. Cookies

Our website may use cookies or similar technologies.

 

Some cookies may be necessary for the website to operate. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used.

15. Changes To This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

 

The latest version will be made available on our website.

 

Last updated: 17 August 2026

 

Neville Cressy Property Management LTD

Suite 836, 26 The Hornet

Chichester

West Sussex

PO19 7BB

 

www.nevillecressyltd.co.uk

bookings@nevillecressyltd.co.uk

0800 998 7989

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